how can i cancel my subscribtion?

Forum|Forum|7 years ago
May 22, 2018
2 replies
652 views

i can't find the cancel button under my plan management ?

i would like to cancel my subscribtion

Creative Cloud

This topic has been closed for replies.

Correct answer Ned Murphy

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

IF you continue to have a problem canceling post to this thread again indicating as much and someone can see about raising the issue in a thread dedicated to cancellation issues for you.

Ned MurphyCorrect answer

Legend

How to cancel your Adobe Creative Cloud plan or membership

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

IF you continue to have a problem canceling post to this thread again indicating as much and someone can see about raising the issue in a thread dedicated to cancellation issues for you.

J

jorge_7689

Participant

Adobe makes it almost impossible to cancel any subscription so I had to ask my credit card to block them completely.

What a shame!

kglad

Community Expert

@jorge_7689

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.