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williaml48348564
Participant
August 14, 2017
Answered

How can I continue installing Premiere Pro after being stalled at 15%

  • August 14, 2017
  • 1 reply
  • 470 views

I paid for premiere elements pro around August 6 or 7.  on numerous tries, the program keeps getting stuck at 15%.  Can you help me?

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 14, 2017

    Your description is not correct

    Do you have a Cloud subscription to Premiere Pro, or did you buy Premiere Elements?

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    Mac or Windows, and EXACTLY which version of the operating system?

    Recent Mac AND Windows operating systems have been known to cause "odd" problems

    Are you using a computer Administrator account with full read/write permission?

    Exactly which version of the program do you have that is causing problems?

    W
    williaml48348564Author
    Participant
    August 14, 2017

    Sorry. I'll try to give all important info.

    Order number: REMOVED

    [personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

    [This is an open forum, not Adobe support, please do not post personal information]

    Ordered:August 7, 2017

    Creative Cloud single-app

    membership fro Adobe

    Premiere Pro (one-year)

    (mac/Win, MULT)

    Subtotal: US $19.99/mo

    Tax/VAT 9.76%: US$1.95/mo

    Total: US$21.94/mo

    I like the program. I would like to keep it.

    On Mon, Aug 14, 2017 at 6:32 PM, John T Smith <forums_noreply@adobe.com>

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 14, 2017

    Download & Install instructions https://forums.adobe.com/thread/2003339

    -and some zip links https://helpx.adobe.com/creative-cloud/kb/creative-cloud-apps-download.html

    -kglad links in reply #1 here https://forums.adobe.com/thread/2365252 may help

    -Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

    -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

    -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

    -Membership questions and problems https://forums.adobe.com/thread/1146459

    -Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

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