How can I determine which number is the serial number on a boxed product from amazon?

Forum|Forum|11 years ago
March 8, 2015
2 replies
287 views

the serial number is not being accepted I bought a boxed product from amazon and have followed all directions listed in the various help areas.

I was using the number on the back of the box. I understand there can sometimes be a hidden number underneath, however when I try to remove the sticker, it starts to shred. I am hesitant to try to remove it further for fear of destroying what I thought was the serial number.

serial number

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Ned Murphy

Legend

The serial number is not normally readily viewable so that not just anyone can take and use it. It will not be on the outside of the box. It might be found on the disc case.

It is also possible you are dealing with a redemption code scenario since you are purchasing thru a third party vendor. A redemption code is used to acquire a serial number.

Find your serial number quickly

Redemption Code Help

http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

maryg51305695Author

Participant

Thanks for trying to help me. Unfortunately, I do not have a 24 character alphanumeric series listed on anything in my possession to even begin.

hans-g.

Legend

Hello Mary,

you purchased your product from Amazon, in this case you didn't get a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)

The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.

Hans-Günter