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ninjajulie73
ninjajulie73
Participant
May 24, 2015
Answered

How can I find my serial number from already installed Photoshop?

  • May 24, 2015
  • 1 reply
  • 523 views

Ok, so I installed the mac version of Photoshop Elements 11 AGES ago. I wanted to put it on my laptop today but can only find the CD in the sleeve. No serial number, not sure where its gone. I didn't register it with adobe at the time, but registered it today, but the programme is not showing up in my Adobe profile. I have looked at forums claiming that you can find it in the help/system info box - i can't. I also can't find it in the Abode Photoshop window either.  Can someone help?

This topic has been closed for replies.
Correct answer Ned Murphy

Unfortunately there is no method I am aware of for getting the serial number from a Mac installation.  With a Windows installation there is the Belarc Advisor that can be used to get serial numbers from installed software but there is no equivalent for Mac that I know of.

You may only have the option of contacting Adobe Support thru chat to see if they are willing to help, which is less likely these days.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
May 24, 2015

Unfortunately there is no method I am aware of for getting the serial number from a Mac installation.  With a Windows installation there is the Belarc Advisor that can be used to get serial numbers from installed software but there is no equivalent for Mac that I know of.

You may only have the option of contacting Adobe Support thru chat to see if they are willing to help, which is less likely these days.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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