How Can I Find Out How Many Activations My LR4 License has?

Forum|Forum|6 years ago
August 16, 2019
2 replies
785 views

It seems impossible to contact Adobe directly. I want to know which of my email addresses is connected to the account where my copy of LR4 is registered. Then I want to know how many activations it is currently assigned, as I believe I may have left it installed on a pc I got rid of many years ago. Is there a file in the software package of LR4 that I can access which will provide me with my licensing details?

When LR4 is opened, in the Help menu is an option to regsiter the product, which I am surprised I have not already done (perhaps I have). When I try to register though, unsurprisingly, the process fails.

This topic has been closed for replies.

Correct answer Kevin Stohlmeyer

Have you tried going to this page?

Adobe Account

Kevin Stohlmeyer

Community Expert

The process fails because Lightroom 4 is no longer supported and the activation servers have been taken offline.

You will need to contact Adobe Support to get help with this.

Go to this link:

Adobe Photoshop Lightroom Classic Learn & Support

Then click the chat icon at the bottom right of the screen from the computer you are trying to activate on.

E

EightysevensAuthor

Known Participant

Thanks kstohlmeyer1,

I've been to that page, but, the headfones icon (right centre at lower half of page) with 'Start Now' text link below it, returns directly to the customer care page, which, in turn offers no chat option, only the primary support themes &, below them, popular topics. I've already cycled through the appropriate download & install options which offer no help.

Nancy OShea

Community Expert

Use a modern desktop browser like Chrome or Firefox that accepts cookies and does not have script blockers

Log-in with your Adobe ID (e-mail) and password below.
Contact Customer Care
Click the chat bot icon (see screeenshot)
Type AGENT followedd by Enter key and wait for a human.