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Anonymous
August 20, 2021
Question

How can I get a refund after paying for a prepaid plan for Creative Cloud membership

  • August 20, 2021
  • 2 replies
  • 182 views

Hi, I was a student for 3 years, and was subscribing for a creative cloud membership. And money was drawn from my account, because of an "prepaid plan". Now that I am not a student, I don`t want this anymore. How can I get a refund of the money I was paying for this? I can not use this anymore since I am not a student any longer. 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 20, 2021

There is an early termination fee of 50%.  To avoid fees, wait until your 12th month of service to cancel.

 

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
August 20, 2021

Hi there, please check the following Help entry for details on how to cancel your current Creative Cloud subscription:
» https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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