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wandaj67932824
wandaj67932824
Participant
January 29, 2017
Answered

How can I get a refund for my Photoshop and Premiere Elements 15?

  • January 29, 2017
  • 1 reply
  • 9692 views

Dear Sir/Madam

I purchased Adobe Photoshop Elements and Adobe Premiere Elements 15 I tried to install to my latest laptop with windows 10 from email but unable to do so.

I would like to send me disk as I also have desktop no internet connection .

I been customer for several years and always had disk can you arrange to send me disk .

Yours faithfully

Mrs Wanda Jachec

    This topic has been closed for replies.
    Correct answer John T Smith

    This is an open forum, not Adobe support, and I do not work for Adobe

    To Return https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

    OR

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 29, 2017

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    Are you using a computer Administrator account with full read/write permission?

    What is the exact error message that you see?

    Adobe does not provide discs... if you can't install, do a return and buy from a vendor like Amazon to get a disc

    wandaj67932824
    wandaj67932824Author
    Participant
    January 29, 2017

    John

    I will be happy to return I spend a lot of time and can't download at least with the disk I had no problems in the past .

    Please refund £80.05 back to my credit card and I will buy in my local Currys store .

    Thank you for you help

    Mrs Wanda Jachec

    PS I have Photoshop 14 version but 15 seems to have new futures.

    Can you confirm my request

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 29, 2017

    This is an open forum, not Adobe support, and I do not work for Adobe

    To Return https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

    OR

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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