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davidf97879629
Inspiring
April 11, 2020
Answered

How can I get fonts for Illustrator?!

  • April 11, 2020
  • 3 replies
  • 3241 views

I need more fonts for Illustrator. I click the Typekit button and search the website for fonts. When I find one I like, I click it, and look at it, but can't find any way to download it.

 

Perhaps complicating this issue: I'm a paying customer, but my creative cloud account for some reason says I'm not paying and am using free and trial services. Annoyingly, I can't get a customer support phone number, because the website reserves that for a paying customer, which it mistakenly believes I am not.

This topic has been closed for replies.
Correct answer davidf97879629

I know this is a difficult time, Davidf978796629.  All of us are currently affected by the global pandemic.

 

Account related inquires must be conducted in a private setting for security purposes.  You are currently posting in a public discussion forum that is accessible to anyone with Internet access.

 

As Test_Screen_Name indicated, you will have the opportunity to speak with a person via chat.  Please continue to be patient as we are experiencing a high volume of people contacting our support team during the current pandemic.


I've got to eat my hat. Turns out I signed in with the wrong email address. I want to be absolutely certain that anyone in the future who reads this thread knows that Adobe is absolutely 100% not at fault, and ignorant users like myself should figure out how to use log in credentials before they complain!!!

3 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 13, 2020

Davidf97879629, I am showing that the Creative Cloud membership, associated with the e-mail address you used to post to this public discussion forum, has been canceled.

 

Do you still have an active CC membership?  What type of membership are you using?

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davidf97879629Author
Inspiring
April 15, 2020

I don't use this alot, so I don't know the details, but I've been paying for it monthly. Is there a way I can get someone in customer service to give me a call?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 15, 2020

Davidf97879629, our support team is ready to assist you at https://helpx.adobe.com/contact.html.  Please begin a chat session so the specifics of your situation can be discussed.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 11, 2020

Typekit is no more.  It was renamed Adobe Fonts. 

  1. Log-in to the Adobe Fonts website with your paid ID and password.
  2. Click on My Fonts to see which fonts you have activated. 

https://fonts.adobe.com/my_fonts

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Post back if you still need help.

 

 

Nancy O'Shea— Product User & Community Expert
    D
    davidf97879629Author
    Inspiring
    April 13, 2020

    Still not working. I've got a link on the font page that says to subscribe to creative cloud. I'm already subscribed. I pay monthly. It still says I have a free account.

     

    And just a note: somebody really needs to look at simplifying this entire flow. I can't see any purpose for the creative cloud app at all. If I need to download something, I can sign in at the website, right? Why do I have to have this app running? It's a total waste.

    T
    Test Screen Name
    Legend
    April 13, 2020

    Your answer is in the question. You need to use the Creative Cloud app, NOT THE WEBSITE, to manage your fonts in Adobe Fonts.

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