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carolw77142082
Participant
November 25, 2018
Question

How can I get help from Adobe 'customer support' please ...

  • November 25, 2018
  • 1 reply
  • 477 views

Hi - since a recent 'upgrade' of Photoshop it has totally failed to work and even uninstalling and reinstalling older versions, none of them are working properly so I'm paying for a service which is utterly hopeless. I'm now going round and round and round in circles on this website and there is absolutely no means of contacting 'customer support' or filing a complaint.  Is there anyone out there who can help please? thank you ... and yes, I will be cancelling my membership soonest

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    1 reply

    0
    02GEEK
    Participating Frequently
    November 25, 2018

    Contact Customer Care

    C
    carolw77142082Author
    Participant
    November 25, 2018

    'Contact Customer Care' sends me into the exact same loop as I mentioned i.e. there is no customer support, it's just a website that sends paying customers nowhere.  I regard this matter as totally unsatisfactory and am currently reviewing my consumer rights both with the Office of Fair Trading and Citizens Advice and will submit my complaint accordingly.

    T
    Test Screen Name
    Legend
    November 25, 2018

    Well, when I followed the link and answered a few questions I got this:

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices