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B
burnett graphics
Participant
January 20, 2014
Question

how can I get my products to install with a slow internet download connection?

  • January 20, 2014
  • 1 reply
  • 308 views

I keep trying to download but crash. I spoke with a support person that informed me my download times were slow (have a ti line) and install one product at a time, but I have crashed twice with photoshop and twice with illustrator, have only been successful with installing InDesign. Any suggestion as to getting the installation to succeed? We are waiting until contract up to upgrade the internet connections.

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 21, 2014

SNefanie in what way is the download crashing?  Are you receiving a specific error message?  Also which operating system are you using?

B
burnett graphicsAuthor
Participant
January 21, 2014

Thank you Jeff,

The error message says something like"download failed" check firewall, virus software etc. The install moves very slowly if at all, and then just stops and the message appears.  I am on OS 10.9.1 and have a T1 line for internet, for business.

I have successfully downloaded a couple apps, but it takes all day. The support person said to only do one install

at a time. ( I had selected all I wanted to download before leaving for the weekend and Illustrator only went 17% by Monday am. I have tried to limit internet usage during the install  time to allow the install full use when possible.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 21, 2014

SNefanie if you are on a T1 line does that mean you are also on a managed network?

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