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domanicheb41066629
Participant
April 30, 2015
Question

HOW CAN I GET MY SERIAL NUMBERS TO WORK?

  • April 30, 2015
  • 3 replies
  • 190 views

I DOWNLOADED THE CREATIVE CLOUD AND THEN DOWNLOADED THE PHOTOSHOP ELEMENTS AND PREMIER. IT STARTED A TRIAL, ONCE THE TRIAL PERIOD WAS OVER IT WILL NOT LET ME PUT MY SERIAL NUMBERS

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3 replies

chetna
Participating Frequently
April 30, 2015

Serial key is not used in creative cloud ..Might be you are logged in with wrong email address or your membership is not activated..Let me knw which email address you are logged in with creative cloud ...we can use some trobleshooting steps after that.

Waiting for your reply

Sheena Kaul
Legend
April 30, 2015

Hi,

Please refer to the help document below:

Creative Cloud applications ask for serial number

Regards,

Sheena

kglad
Community Expert
Community Expert
April 30, 2015

you don't use a serial number with creative cloud. you use your adobe id.

uninstall whatever trials you installed.

clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

restart your computer

download the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

and use it to install your cc programs.