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Cathylof
Cathylof
Participant
January 13, 2015
Question

How can I install PS Elements 10 when get error message, serial number not valid

  • January 13, 2015
  • 1 reply
  • 140 views

I have a new computer (PC Windows)  and want to install my PS Elements 10  and Light Room 5.2.  When I try to do so I get the error message that my serial number is not valid.  I have used the help/support and have done what suggested but nothing seems to work. (The copies were registered.)  Please help me solve this so that I can't get my pix edited. Thanks so much for any help you can give me.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 14, 2015

    Cathylof did you receive your installation files for Photoshop Elements 10 on CD?  If so are you installing from the CD provided with your purchase?  Please also make sure to utilize the registered serial number at http://www.adobe.com/.  You can find additional details on how to locate the registered serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

    Cathylof
    CathylofAuthor
    Participant
    January 14, 2015

    I downloaded PS Elements and Lightroom from the Adobe site and do not have a CD. I verified my serial numbers on the suggested site.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 15, 2015

    Cathylof I reviewed your account and I see an upgrade serial number for Photoshop Element 10 and a full version of Photoshop Elements 7.  During the installation process you will first want to enter the Photoshop Elements 10 serial number followed by the Photoshop Elements 7 serial number.

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