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Question

How can I make Adobe work with two Microsoft accounts?

Forum|Forum|3 days ago
September 2, 2026
6 replies
38 views

When I create a new user and a new account in Microsoft Windows, Adobe programs won't launch. I see the startup screen; it freezes for a couple of seconds and then closes. I tried reinstalling the programs, but then they stopped working on the other account as well.

Nancy OShea

Community Expert

To install software, you need Administrative level permissions on your computer user account.

If this computer is owned by your employer or school, contact your IT dept for assistance.

The first time I use newly installed software, I select Run as Administrator. See screenshot.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

P

Paul_GringoAuthor

Inspiring

The Creative_Cloud_Set-Up file keeps deleting itself from my computer! Stop this!

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P

Paul_GringoAuthor

Inspiring

I can't install programs; the update just keeps going on and on. The Adobe Creative Cloud Cleaner Tool didn't help.

Intel Core i7-14700K 3.4GHz/33MB s1700 BOX MSI MAG Z790 Tomahawk Max Kingston Fury DDR5-6400 65536MB PC5-51200 be quiet! MSI PCI-Ex GeForce RTX 5070 Ti Gaming Trio OC 16GB GDDR7 SSD Samsung 990 Pro 2TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC SSD Samsung 990 Pro 1TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC Toshiba MG Series Enterprise 20TB 7200rpm 512MB MG10ACA20TE 3.5 SATA III Windows 11 Pro 25H2

Peru Bob

Community Expert

Is the firewall blocking it?
Do the accounts have administrator privileges?

P

Paul_GringoAuthor

Inspiring

1 no

2 yes

Intel Core i7-14700K 3.4GHz/33MB s1700 BOX MSI MAG Z790 Tomahawk Max Kingston Fury DDR5-6400 65536MB PC5-51200 be quiet! MSI PCI-Ex GeForce RTX 5070 Ti Gaming Trio OC 16GB GDDR7 SSD Samsung 990 Pro 2TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC SSD Samsung 990 Pro 1TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC Toshiba MG Series Enterprise 20TB 7200rpm 512MB MG10ACA20TE 3.5 SATA III Windows 11 Pro 25H2

Jeff_A_Wright

Community Manager

Thanks for posting, @Paul_Gringo and sorry for the frustrating experience you are encountering.

Before we can recommend specific troubleshooting steps, could you clarify a few details?

What Adobe application(s) are you trying to launch?
Are you using a paid subscription, a Teams/Enterprise license provided by an organization, or only the free Adobe account?
Are you signing into the same Adobe account from both Windows user accounts, or a different Adobe account in each Windows profile?
Do you receive any error message when the application closes, or does it simply freeze on the startup screen and then disappear?
Which version of Windows are you using?

From your description, it sounds like the apps work under one Windows profile but fail when launched from the second profile. The next troubleshooting steps will depend on whether this is a Creative Cloud subscription, an Enterprise/School account, or a free Adobe account.

Please reply with the information above, including any screenshots of error messages (if shown), and we can help identify the cause. Be sure to remove or obscure any personal information before posting screenshots to this public discussion, @Paul_Gringo.

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