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September 10, 2012
Question

How can I overcome downloading issues to start using software?

  • September 10, 2012
  • 2 replies
  • 515 views

I have an Apple Mac using MountainLion and downloaded Adobe Photoshop elements 10 and Adobe Premiere Elements 10. I have tried downloading using both methods suggested. I seem to have the software downloaded, but can't use it. The first method suggested was to download Akamai NetSession, which I did. However, this piece of software always gets stuck when it gets to the Destination Select as the "Continue" button always remains greyed out (as below). The second method involved downloading two pieces of software, the file itself and another, PhotoshopElements_10_LS15.exe, but when I try to open either I get the following error messages (see below). Any suggestions about how I can actually start using this expensive software?

This is really unimpressive, and it has been over 24 hours of trying without success that is making this a very frustrating experience

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    2 replies

    pwillener
    Legend
    September 11, 2012

    Also make sure you download the Mac version, not the Windows installer.

    Participating Frequently
    September 10, 2012

    Hi

    Not Able to see the error message which you are getting on the screen , Please help with the error message so that i could help you on this .

    you might also wanna have a look on http://helpx.adobe.com/x-productkb/global/troubleshoot-download-problems.html

    Thanks