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Participant
June 9, 2025
Question

How can I report someone using my email for a fraudulent account?

  • June 9, 2025
  • 1 reply
  • 97 views

My email has periods in it, and I've had an Adobe account for years. A few days ago I got a "you created a new login" email for someone using my email without the periods. I logged in by resetting their password and signing them out of everything and found that they also had an annual

pre-paid membership using a variation of my email; I can only assume they've used a stolen credit card and my email to make a fake account.
I already sent the initial email to the phishing team because I originally thought it was a phishing email. I don't see a relevant security contact option. I don't want to lose my regular account and this is also obviously fraudulent activity. Who do I contact? I'm posting from the fake account right now.

1 reply

Shivangi_Gupta
Community Manager
Community Manager
June 9, 2025

Hi @jen_0663,

We appreciate you reaching out. Since this is a public forum, we may not be able to discuss this in details here. Please feel free to contact our support team here: https://adobe.ly/43XbH0p

They'll help you with it.


^Shivangi