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Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 25, 2011
Answered

How can I reset my password for my Adobe ID?

  • October 25, 2011
  • 1 reply
  • 59839 views

Solution:

Go to the Sign in page and click  the link "Did you forget your password?".  Follow the prompts to have an e-mail sent that enables a password reset. If you still have issues please Contact Us.

For more solutions to sign in problems, see:

Adobe account, password, and sign in FAQ

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Christopher if you go to Help>Contact Us and choose your product you should then have several topics to choose from.  Any of those topics should give you the option to contact our chat or phone support.  You can also contact our chat support at http://adobe.ly/yxj0t6.

1 reply

C
cryarbrough
Participant
July 10, 2012

What do you do when you don't get the email to recover your password? I've sent it twice now for 2 seperate email accounts, and haven't gotten any emails to either of them.

I can't contact Customer Support, all the links lead to http://helpx.adobe.com/contact/ which then leads http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html that then leads to http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html and then finally back to http://helpx.adobe.com/contact/, with no emails or forms along the way.. I'm at a lose on what to do to get my account back.

Thanks,

-Christopher

Jeffrey_A_Wright
Jeffrey_A_WrightAuthorCorrect answer
Legend
July 10, 2012

Christopher if you go to Help>Contact Us and choose your product you should then have several topics to choose from.  Any of those topics should give you the option to contact our chat or phone support.  You can also contact our chat support at http://adobe.ly/yxj0t6.

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