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J
Jaro36259782t31w
Participant
March 22, 2024
Question

How can I start with PS and PS Lr on PC and Creative Cloud

  • March 22, 2024
  • 5 replies
  • 1023 views

I bought Creative Cloud today and downloaded it to my PC. After installation, a website with various icons appears (see attachm.), but I don't know how to start PS or PS Lr - I don't know what to do with this offer at all.? The downloaded Creativ Cloud keeps disappearing from the download folder and I have to install again with the same result. Thanks for the help.

This topic has been closed for replies.

5 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 23, 2024

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 22, 2024

After installing Creative Cloud Desktop app, click on Apps and Photo icons.  See Screenshot.

 

Scroll down to Photoshop and Lightroom and hit the Install button.

 

Once your apps are fully installed, you can launch them as you normally do from your Windows Start Menu.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
J
Jaro36259782t31wAuthor
Participant
March 23, 2024

Hi Nancy,

thank you very much for your message. Your screenshot shows something completely different from what I see immediately after installing Creative Cloud (see PrintS_01 in the attachment). After clicking on the Apps icon. on the right side, what is in the attachment "PrintS_02" is displayed. I must be doing something wrong... I have been working on a PC for more than 30 years, I have installed and reinstalled perhaps hundreds of software, but I am still confused here. So maybe I will see the desired result.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 23, 2024

@Jaro36259782t31w 

 

di you have a teams, enterprise or education subscription?

Jumpenjax
Community Expert
JumpenjaxCommunity Expert
Community Expert
March 22, 2024

If you bought the subscription to those programs then you have to download them. It should walk you through the installation.

Lee- Graphic Designer, Print Specialist, Photographer
J
Jaro36259782t31wAuthor
Participant
March 23, 2024

Thank you for your message. So far, unfortunately, I can't install a single application (SW)...

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 23, 2024

again, subscription type?

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 22, 2024

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.

Scroll down here to see a list of the forums:
https://community.adobe.com/

J
Jaro36259782t31wAuthor
Participant
March 23, 2024

Thank you for your message. I can't really find an answer there that solves my problem...

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 22, 2024

what's that say?

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