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kannikan78186484
Participant
February 28, 2018
Answered

How can i unregister?

  • February 28, 2018
  • 1 reply
  • 427 views

To whom it may be concern

I have problem about adobe registration.

First time , I registered adobe product(illus cc) at 1/26/2018, by month to month plan and paid by my visa

Today ,  I have got  1 bank message that i have a billing from your company.

Your company never tell me before auto- renew registration and I never change my plan after first time register.

I try to change/stop my plan and payment method in your web  , but it did not work.

I decided to stop my credit card.

So, please do not auto-registration my month to month plan.

Thanks you

This topic has been closed for replies.
Correct answer AxelMatt

This is a public forum, not Adobe support...

You have to contact Adobe staff to help (click below).

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1 reply

AxelMattCommunity ExpertCorrect answer
Community Expert
February 28, 2018

This is a public forum, not Adobe support...

You have to contact Adobe staff to help (click below).

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
kannikan78186484
Participant
March 1, 2018

I followed step by step to cancel my manage plan but i cannot see cancel plan chioce as your web.

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เมื่อ 28 ก.พ. 2561 เวลา 18:55 เขียนโดย Axel Matt <forums_noreply@adobe.com>:

How can i unregister?

created by Axel Matt in Adobe Creative Cloud - View the full discussion

This is a public forum, not Adobe support...

You have to contact Adobe staff to help (click below).

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Community Expert
March 1, 2018

Please check this: Return, cancel, or exchange an Adobe order

Ohterwise you have to contact the Adobe support as I wrote in my previous answer.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI