How can I use a paid-up Acrobat Pro DC (2015) license on a new device?

Forum|Forum|7 months ago
June 12, 2025
3 replies
215 views

I purchased a paid-up license for Acrobat Pro DC (2015). I have installed a copyt on my new device by logging into my Adobe account and downloading a copy from Adobe. However, the software will not do the things it is supposed to do on my new device. For example, when I try to edit a PDF I get a notice saying "this feature is not included in your current Adobe license."

I logged out of my Adobe account on my old device and also uninstalled Acrobat Pro DC (2015) from my old device (even though that shouldn't be necessary).

Interestingly, when I look at my Adobe account online, it does not identify "activated devices," even though I just installed the software and logged on using my new device.

Help?

Nancy OShea

Community Expert

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Acrobat 2017 is END OF LIFE, as are all previous Acrobat versions.

https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html

Adobe no longer provides technical support, including product and/or security updates. You are recommended to remove & replace unsupported versions with modern Acrobat for security & compatibility reasons.

MODERN OPTIONS:
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FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert