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M
MatFF
Participant
December 13, 2017
Answered

How come I can't change my country

  • December 13, 2017
  • 1 reply
  • 2402 views

I moved form South America to USA and I wanted to use one of the Stock photos that it came free with my Photography plan that I haven't used. 1st Red flag saying I can't because it's not available in my country. Oh well silly me I'll just change my location. NOPE, still nothing. What about to change my payment method and country, right?
Well here is where it gets funny, because you can do that with pretty much anything else out there(music, streaming, etc, etc) because, well...I't's 2017 right?
NOPE ! the answer they give me is to cancel my subscription, create another ID with another email (which means also creating another email because eveyone need more emails) and purchase everything again. Well...it doesn't sound that complicated. But wait...What happens with my CC, Behance, Portfolio and such? well...I'll have to download EVERYTHING and and RE-DO it all over again. That's the answer I was given.

Seriously?????!?!?!?!

This topic has been closed for replies.
Correct answer kglad

The country associated with your adobe id must match the store you purchase from and must match the payment address.

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 14, 2017

The country associated with your adobe id must match the store you purchase from and must match the payment address.

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

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