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LonkerFilmsMan
Participant
April 3, 2015
Question

How come when I try installing Master Collection, it only opens a loading window for a few seconds, then the window disappears and it does nothing else?

  • April 3, 2015
  • 3 replies
  • 196 views

I just bought a brand new laptop and I've downloaded Adobe Creative Suite: Master Collection, Creative Cloud 2014 64-Bit version, and ran the extraction files to bring the installation files to my PC's desktop (I have Windows 8.1). Then, when I tried running the installer, it popped up a window saying something about installing updates and rebooting the computer. I checked with the Creative Cloud app, and it did have 2 updates for Photoshop and After Effects (which weren't even installed yet), and I figured the installer was referring to those, so I downloaded those updates and rebooted my computer.

I then tried running the installer again, but this time, a loading screen saying "preparing to configure Adobe CC Master Collection 2014 64-Bit", and the loading bar only reaches a certain point, then halts, then retracts itself and closes, and that's the end. Nothing is installed, it just stops itself. Photoshop and After Effects weren't even installed, so I uninstalled the Creative Cloud app and those 2 updates, then I tried restarting my computer again, and Windows went through some OS updates itself in the process. Now it's back up, and I keep trying to run the installer, and the same result happens every time: the loading bar progresses to the same point, stops, goes back to 0%, and closes.

Do I need to re-download this installer, download the 32-Bit version, or what? I really need this resolved: I have no clues!

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3 replies

LonkerFilmsMan
Participant
April 3, 2015

Well, whatever was holding it before, I just tried it one last time and it just all installed and I don't know how! So, that solves my problem. Thanks anyway, Ned.

LonkerFilmsMan
Participant
April 3, 2015

Plus, sometimes the loading screen for the installer just stays at that one point and doesn't go away at all, just hangs there for minutes on end (until I force quit it)!

Ned Murphy
Legend
April 3, 2015

Do you have Creative Cloud subscription?  I don't think Creative Suites are a part of it, though I might be wrong - the individual applications in the suite, yes - the full suite as one item, no.  If you purchased CS6 Master Collection, not the Cloud, then you should be downloading that thru the following page...

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

LonkerFilmsMan
Participant
April 3, 2015

It's Creative Cloud. Sorry for the confusion.