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ChrisKillen
ChrisKillen
Participant
May 2, 2019
Answered

How did Adobe find my new debit card information and charge me?

  • May 2, 2019
  • 2 replies
  • 6604 views

Hi all!

Since chat support hasn't been very helpful, I figured I would post here.

A couple weeks ago I cancelled my old debit card for a new one (with Darth Vader on it, whoo!).

Anyway, Adobe still had my old payment card in the system, so I received a bunch of emails about how the payment had failed.

Due to work (and being forgetful), I hadn't gone in and updated my payment info.

This morning I woke to the below alerts:

"Weird," I thought. So I checked my account:

I then went into my Adobe account to see my new debt card information as my Payment information...

I'm absolutely stumped by this, since I hadn't actually gone in and changed the info myself.

I understand it's common practice to be charged $1 by some services when a new payment method is added, but I certainly didn't do that, and not at 2:13 AM at that...but 3x that charge is strange.

My only theory is that updating my payment info with my Apple account (which I did 2 weeks ago) ported over to Adobe? But that's not really plausible, for multiple reasons, right?

Thanks for any insight into this!

Chris

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Have you checked with your bank?  They might have managed that for Adobe.

    2 replies

    ngwenyag49854961
    ngwenyag49854961
    Known Participant
    December 17, 2019

    Hi Chris, Did you ever find anything out about this?

     

    I found something in their terms and conditions that states they will do this. 

    7.2 Credit Card Information. If you do not notify us of updates to your payment method, to avoid interruption of your service, we may participate in programs supported by your card provider to try to update your payment information. You authorize us to continue billing your account with the updated information that we obtain.

     

    This info can be found on this page https://www.adobe.com/legal/terms.html

     

    I would very much like to understand how this works so I do not get stung by it.

      Ned Murphy
      Ned MurphyCorrect answer
      Legend
      May 2, 2019

      Have you checked with your bank?  They might have managed that for Adobe.

        ChrisKillen
        ChrisKillenAuthor
        Participant
        May 2, 2019

        No, hadn't even thought about that.

        Seems a bit shady of my bank, however, to give that new information to them.

        Will reach out to them as well.


        Thank you!

          Ned Murphy
          Ned Murphy
          Legend
          May 2, 2019

          Adobe might not yet have your account number.  The bank might have terms wherein if you used your card to subscribe/contract to something you remain liable for making payments, especially if you close up that account for the purpose of discontinuing payment to the contract.

          The word "might" carries a bit of weight in what I said.

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