How do I check if my month to month membership renewal request went through?

Question

I find the interface for renewal hard to follow. What exactly do I have to do to renew a month to month membership, and how do I know if the renewal is being processed. I'm asked to update my credit card info, it looks good and I hit ok. Does this mean I've renewed? there is nothing that tells me a request has been sent or anything.

Atul_Saini · Answer

Hi There,

For any sort of payment related issue kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

If you are unable to use chat option kindly try below mentioned steps.

Try different browser.
Delete cookies and cache

If the problem still persists Kindly revert with the below mentioned information.

OS version:
Browser Version:

You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Thanks,

Atul Saini

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