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shatyou72
Participant
May 13, 2015
Answered

how do i contact adobe to deactivate my photoshop?can't use my old computer

  • May 13, 2015
  • 1 reply
  • 300 views

question as above, my computer was broken yesterday and i need to activate my photoshop on the new computer, can't use the serial number since it has been activated on the old computer

    This topic has been closed for replies.
    Correct answer Pattie-F

    Shatyou72,

    You can install and activate (purchased) perpetual software two computers of the same platform (mac or pc), as long as you only use  it on one at at a time.

    If you will not ever be using the software on the first computer anymore, deactivate the license on that computer- how to deactivate software.  This allows it to be installed on another computer at any .

    If you no longer have access to the computer, and your software is still supported, you can ask Adobe Support to help you deactivate the software. Have your serial number or Adobe ID ready, and then contact us.

    Pattie

    1 reply

    Pattie-F
    Pattie-FCorrect answer
    Legend
    May 13, 2015

    Shatyou72,

    You can install and activate (purchased) perpetual software two computers of the same platform (mac or pc), as long as you only use  it on one at at a time.

    If you will not ever be using the software on the first computer anymore, deactivate the license on that computer- how to deactivate software.  This allows it to be installed on another computer at any .

    If you no longer have access to the computer, and your software is still supported, you can ask Adobe Support to help you deactivate the software. Have your serial number or Adobe ID ready, and then contact us.

    Pattie