How do I contact Adobe without telephoning them?

Forum|Forum|10 years ago
August 1, 2015
1 reply
288 views

I recently had an email from Adobe telling me my trials had been reset, but they still show as expired. I know this is not where I should be asking the question, but the stupid anti-help process keeps pointing me to post here.

Can someone please tell me how I can inform them of their error?

Thanks!

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hans-g.

Legend

Hello,

for questions like yours click through http://helpx.adobe.com/contact.html 'till you arrive at "chat". If "open" please use it, I for my part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

Hans-Günter

T

trying_to_explainAuthor

Participating Frequently

Thanks, Hans.

I've been going round and round those pages trying to work out how to get to a chat session.

Now I know the secret, perhaps I should wait until what I think will be a quieter time...

hans-g.

Legend

Hi,

trying to get chat's time by using https://helpx.adobe.com/contact.html >>> Adobe Creative Cloud >>> Downloading, installing, setting up >>> Downloading and installing >>> I got (see screenshot):