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Participant
April 28, 2016
Answered

How do I deactivate a license on a computer I no longer have?

  • April 28, 2016
  • 3 replies
  • 1204 views

Hello!

The company I work for purchased Adobe Creative Suite CS5.5. I have one license on my computer. The other license is on a computer that we no longer have. Is it possible to retrieve the other license?

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Correct answer John T Smith

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an activation 'used up' message (I can't remember the exact message) there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

3 replies

Sheena Kaul
Community Manager
Community Manager
May 2, 2016
Rajashree Bhattacharya
Community Manager
Community Manager
May 2, 2016

Contact Adobe support to restore the activation count. Adobe Support

 

Regards

Rajashree

 

EDIT - Adobe support is no longer able to reset an activation count

GauravM
Inspiring
April 28, 2016
Participant
April 28, 2016

Thanks...don't need it.