Skip to main content
Participant
April 28, 2016
Answered

How do I deactivate a license on a computer I no longer have?

Hello!

The company I work for purchased Adobe Creative Suite CS5.5. I have one license on my computer. The other license is on a computer that we no longer have. Is it possible to retrieve the other license?

This topic is closed to new replies. Start a new post to keep the conversation going.
John T Smith
John T SmithCorrect answer
Community Expert
June 8, 2024

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an activation 'used up' message (I can't remember the exact message) there is no solution
https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html

8 replies

Sheena Kaul
Legend
May 2, 2016
Rajashree Bhattacharya
Legend
May 2, 2016

Contact Adobe support to restore the activation count. Adobe Support

 

Regards

Rajashree

 

EDIT - Adobe support is no longer able to reset an activation count

Translate
GauravM
Inspiring
April 28, 2016

Moving to Adobe Creative Cloud

Translate
Participant
April 28, 2016

Thanks...don't need it.

Translate