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M
mremple
Participant
October 1, 2012
Question

How do I deactivate my Creative Cloud activation from a computer I no longer have?

  • October 1, 2012
  • 2 replies
  • 7997 views

I bought a Creative Cloud membership a couple of weeks ago. A few days later, I ended up frying the motherboard on my old computer. Subsequently, I had to purchase a new one computer. I could not deactivate the software on the old system as it was dead. Now I cannot activate it on my new one as it says I have reached my activation limit (I have the software installed on 2 systems, a desktop and a laptop). Is there a way to dectivate one activation, so that I may use it the software on my new system?

This topic has been closed for replies.

2 replies

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
January 31, 2014

Jeff summed it up well, and just to expand further...  Generally, you are allowed to install and activate CC on up to two computers.  If/when you put it on a third, you'll get the screen below (which looks like something failed) – but just hit "Continue" at the bottom of the dialog box, and it will do what Jeff said.

If you run into any issues, then see this help page:

http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

G
Gary Wornell
Participating Frequently
March 26, 2014

Is it possible to deactivate a specific computer - in this case I have CC on my Macbook Pro and Windows workstation in my studio. I want to install and activate in Nepal on a Mac. When I want to activate - will I get the chance to select which computer to deactivate?

Thanks

Gary

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 26, 2014

No Gary.  Instead you will be prompted to activate on the previously activated computers.  This allows you to decide which previously activated computer you wish to complete the activation sequence with.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 1, 2012

When you try to activate your third computer you will be prompted to deactivate all computers.  Once you have done that you can reactivate on that current computer and the other computer you are using Creative Cloud with.

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