Skip to main content
R
Rob_Working
Participant
January 2, 2014
Question

How do I deal with updates, which keep failing?

  • January 2, 2014
  • 2 replies
  • 390 views

The latest Flash CC and InDesign CC updates keep failing. The only instruction that I receive is "retry." I have attempted to reach tech support (both live chat & phone). Chat just sends me to the phone support. Phone support does return my call, but then leaves me on hold. Can anyone guild me through update installation when the CC Application Manager does not work?

This topic has been closed for replies.

2 replies

dbrundage
dbrundage
Participating Frequently
February 16, 2014

I have the same issue and I am on a deadline with a file that a client sent to me.  It is in CS6 and I only have 5.5 - I bought the monthly service so that I could get a version of InDesign 6 and couldn't get the free trial to worlk - now I get the same error message with the paid subscription.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 17, 2014

Dbrundage what specific error are you able to locate within your installation log?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 3, 2014

Moving this discussion to the Creative Cloud Download & Install forum.

Rob_Working please see Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html for information on how to resolve update failures.  It is likely you will need to review the installation log to determine the root cause of the failures.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices