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Participant
December 20, 2020
Question

How do I delete Creative Cloud?

  • December 20, 2020
  • 3 replies
  • 186 views

It is destroying my PC performance and I don't have any use for it. I installed it for trials that I had of acrobat and photoshop, but now I don't use it but it won't let me uninstall it. 

 

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3 replies

John T Smith
Community Expert
Community Expert
December 20, 2020

FIRST Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

THEN uninstall the programs

john beardsworth
Community Expert
Community Expert
December 20, 2020

Why won't it let you uninstall it? What is it telling you?

Nancy OShea
Community Expert
Community Expert
December 20, 2020

Reboot your computer in Safe Mode.

Use the Adobe Creative Cloud Cleaner tool below to wipe old Adobe apps from your system.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

 

Nancy O'Shea— Product User & Community Expert