How do I delete one computer and add another to my CC account?

Forum|Forum|8 years ago
November 26, 2017
2 replies
286 views

I have PSCC on two computers...an iMac and a MacBook Pro. The iMac crashed so i just bought a new one...I want to delete the old computer and add the new one......When I open LR the message reads.....You have to sign out of one in order to add the new one....I do not see the serial numbers anywhere on my CC account...the help button indicates I have to call to have a one deleted and add another one...It says go to Preference ..... General and sign out...I don't see the sign out...Do I have to wait until Monday to call and get this taken care of...

Creative Cloud

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Nancy OShea

Community Expert

Bogiebooo wrote
I do not see the serial numbers anywhere on my CC account...

Creative Cloud does not use serial numbers. All software is activated by your unique Adobe ID and password.

Log-out of your Creative Cloud Desktop App. Quit the app. Wait a few minutes before logging-in again.

Nancy O'Shea— Product User & Community Expert

philiptraillphotography

Participant

I had a very similar problem (iMac & Pro) yesterday and it seems to be working ... You need to log-out of all apps & web connection / Cloud, Then go back in to the pro log in and iMac log in and it might work ...? To log outs could be: Creative Cloud app, top rt > top rt logout. Lightroom: Top line of Lightroom > Help > Sign-out. Check the same on PS. Check on your Adobe account online. = 4 to 5 areas ...

Re-start every thing and start first computer withe the problem and that might work ...?

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