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Moutier
Participant
October 13, 2014
Question

How do I disactivate Creative Suite 5 on two PCs I no longer have access to?

  • October 13, 2014
  • 1 reply
  • 181 views

I have Creative Suite 5 and I use a PC platform.  I need to disactivate the licence for two PCs that I no longer use so that I can activate the licence on my new PC (Windows 8.1).

I've tried following the online help system, but it seems to send me round in circles!

Thanks in advance.

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1 reply

Jeffrey_A_Wright
Legend
October 13, 2014

Moutier for information on how to activate and deactivate your Creative Suite 5 software please see Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.  If you reach an over activated state then please contact our support team directly at Contact Customer Care.

Moutier
MoutierAuthor
Participant
October 17, 2014

I have tried contacting Customer Care, but again the web site seems to take me around in ever decreasing circles and I have yet to achieve sending a message to them.  I don't know what an over activated state is - is this like having too much to drink?  But seriously I don't actually understand the terminology that you are using Jeff.  I have already tried using the activation-deactivation link but can find anything helpful here either.  The Chat function seems to be permenantly unavailable here for me in France irrespective of what timezone I try during normal office hours and as I mentioned above I cannot seem to reach the point where I am able to send a message to Customer Care - is there not a normal email address that I can write to or even a telephone number I can ring to try and arrange to be able to make use of the software I have paid for?

I like to think of myself as someone who is pretty IT literate, but I am feeling very frustrated by the seeming impasse in being able to install and activate my software on my new PC.

Any help would be really welcome.  Thanks in advance.

Jeffrey_A_Wright
Legend
October 17, 2014

Moutier I am sorry for your frustration I would recommend utilizing the link offered in a different web browser or possibly on your tablet or smart phone.  The contact options should be made available to you and will be relevant to your country/region.