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ideophil
Participant
October 18, 2022
Answered

How do I download an old version of InDesign

  • October 18, 2022
  • 3 replies
  • 1002 views

How do I download an old version of InDesign?

I need InDesign CC 2020 (v15) as my old Mac cannot run anything newer. InDesign started to crash so I unintalled it via the Creative Cloud app but when I went to then install it again, the only version available is the latest one which simply says 'Not Compatible'. There are no little dots to click that reveal older versions so I am stuck.

The system software on my old Mac cannot be updated any further and is stuck on MacOS High Sierra 10.13.6. Please help as I have work to get on with and deadlines to hit and I am now without my primary tool!

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Correct answer kglad

pre cc 2020 are available via prodesigntools.com as mentioned by @Manan Joshi

 

cc 2020 and after are all available via adobe support. use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 18, 2022

pre cc 2020 are available via prodesigntools.com as mentioned by @Manan Joshi

 

cc 2020 and after are all available via adobe support. use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    I
    ideophilAuthor
    Participant
    October 18, 2022

    Thanks for the links, I have managed to speak to an agent via live chat and they have supplied me with downlaod links to individual apps.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 18, 2022

      excellent.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      October 18, 2022

      Hi @ideophil ,
      You can try and download the older versions of the Creative Cloud apps from https://prodesigntools.com. However, the download links for CC2020 were never made public by Adobe, so to get that you would have to contact Adobe support and ask, if available they might give you a temporary download link.

      If the links mentioned on the website don't work, then it means that Adobe has discontinued providing the download and genuine installers are not available anymore. Be circumspect if someone contacts you claiming to provide an installer in such a case.
      -Manan

      -Manan
      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      October 18, 2022

       

      Three dots beside the open button

       

      Click on Other Versions

       

       

       

      Scroll through list to find the version you want. 

       

       

       

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