How do I find download link if I paid for a full licence and gave the wrong email address?

Question

I purchased Premiere Elements thru PayPal but I think I skipped a character in my email address for confirmation and download link.

My money is in Adobe's account, but I have no software.

How can this be resolved?

robp99211 · Accepted Answer

No other user in an open forum has access to the Adobe registration system... only support via the link I provided will be able to help

And, a warning

Adobe does NOT use Skype, so if someone contacts you asking for your Skype address that person is a scammerp

Adobe employees have STAFF (where I have an ACP indicator) so do not give private information to anyone else

Also do not post private information in an open forum

John,

I located an actual telephone number hidden in one of the forums and the issue has been solve via telephone.

Thanks for your help

Sent from Mail [link removed by moderator]for Windows 10

John T Smith · Answer

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

If you have your serial number, you may download using the link below

-kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

But before you install you really should contact support to fix your email mistake

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