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Participant
October 16, 2018
Answered

How do I find download link if I paid for a full licence and gave the wrong email address?

  • October 16, 2018
  • 1 reply
  • 372 views

I purchased Premiere Elements thru PayPal but I think I skipped a character in my email address for confirmation and download link.

My money is in Adobe's account, but I have no software.

How can this be resolved?

This topic has been closed for replies.
Correct answer robp99211

No other user in an open forum has access to the Adobe registration system... only support via the link I provided will be able to help

And, a warning

Adobe does NOT use Skype, so if someone contacts you asking for your Skype address that person is a scammerp

Adobe employees have STAFF (where I have an ACP indicator) so do not give private information to anyone else

Also do not post private information in an open forum


John,

I located an actual telephone number hidden in one of the forums and the issue has been solve via telephone.

Thanks for your help

Sent from Mail [link removed by moderator]for Windows 10

1 reply

John T Smith
Community Expert
Community Expert
October 16, 2018

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

If you have your serial number, you may download using the link below

-kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

But before you install you really should contact support to fix your email mistake

robp99211Author
Participant
October 16, 2018

Thanks John, appreciate your help, but contacting support is impossible, which is why I went to the forum as a desperate attempt for help. Not your fault but disappointing for an industry leader.

John T Smith
Community Expert
Community Expert
October 16, 2018

No other user in an open forum has access to the Adobe registration system... only support via the link I provided will be able to help

And, a warning

Adobe does NOT use Skype, so if someone contacts you asking for your Skype address that person is a scammerp

Adobe employees have STAFF (where I have an ACP indicator) so do not give private information to anyone else

Also do not post private information in an open forum