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TrooperUK
TrooperUK
Participant
June 2, 2015
Answered

how do i find out what devices are using my subscription to creative cloud photography plan

  • June 2, 2015
  • 1 reply
  • 404 views

Yesterday I installed the creative cloud photography suite on a 12 month prepaid licence onto my desktop.

Photoshop installed ok but Lightroom installed as a 30 day trial and I spent nearly 2 hours chatting to support before it was sorted.

Today, I've just installed my 2nd installation on my laptop (as I believe I am allowed to) and both applications are reporting that I have already installed the programs twice and I need to remove one instance before using the programs.

I have uninstalled the software from my laptop as I don't want to mess up my main desktop installation.

Where can I find out information of my 1st and 2nd installations?

Can I install the software on my desktop and laptop?

Why are the installations reporting they are already on 2 devices?

Why doesn't the account feature show these details?

Why aren't the installation instructions clearer?

This topic has been closed for replies.
Correct answer kglad

you can find the devices you used to sign in to your cc programs in your account page (Adobe Account) > plans >manage plans at the page bottom

 

you can install cc on an unlimited number of computers, but you are limited to two sign-ins at any one time.  and you need to be signed in to use your cc programs.

 

you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

 

the only (insignificant for internet connect computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers at any one time. because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 2, 2015

you can find the devices you used to sign in to your cc programs in your account page (Adobe Account) > plans >manage plans at the page bottom

 

you can install cc on an unlimited number of computers, but you are limited to two sign-ins at any one time.  and you need to be signed in to use your cc programs.

 

you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

 

the only (insignificant for internet connect computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers at any one time. because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

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