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lnogales
lnogales
Participating Frequently
August 18, 2014
Question

How do I fix "OS requirements not met" error message when installing CS6 on Windows 8.1?

  • August 18, 2014
  • 1 reply
  • 7194 views

Hello,

I am trying to install Design Standard CS6 on a Windows 8.1 Machine 64 bit  (Toshiba Click-2 Pro, i7, 8 GB RAM, 1920 x 1080 resolution)

I get Warning DW066 and DW065, saying "OS Requirements not met" and "Display Requirements not met" for various things related to Illustrator, Photoshop, InDesign CS6 but I don't believe this is true.

Acrobat Professional simply has ERROR DW050 - install failed, and doesn't show up at all.

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    August 19, 2014

    lnogales what specific errors are you able to locate within the installation log itself?  You can find details on how to locate and interpret your installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  You are welcome to post any specific errors you discover to this discussion.

    lnogales
    lnogalesAuthor
    Participating Frequently
    August 20, 2014

    Dear Jeff - Thanks for that - I had seen those notes on the adobe help site, but, the instructions given don't seem to apply exactly to Windows 8.1 as when I looked them up, I couldn't find the network path specified in the help document you reference:

    • Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
    • Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers\

    because on my windows 8.1 machine, in the  "Adobe" folder there was no "installer" folder.

    Since I wasn't sure how to find the error log, My first "Troubleshooting" move was to de-install the program  (Adobe Design Standard CS6) and then re-download the file from the adobe site here:  http://www.adobe.com/downloads/other-downloads.html

    However, at the moment, the problem seems to be ok, so I guess that perhaps that fixed the problem? Fingers crossed!

    For future reference (or in case someone else is looking at this posting with a similar issue?) do you know how to find the error log on an installation on Windows 8.1? Thanks!

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      August 20, 2014

      Inogales the location has not changed for Windows 8.  Please make sure you are able to view hidden files and folders.

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