How do I get additional activations for CS 4?

Forum|Forum|11 years ago
December 19, 2014
2 replies
257 views

Old computer died with a death rattle making it impossible to deactivate my CS 4 Design Premium Suite. Now it won't install on new computer. I think I need additional activations...

This topic has been closed for replies.

Ned Murphy

Legend

Contact Adobe Support thru chat and ask them to reset your activations.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

kglad

Community Expert

if you're seeing an activation count message when trying to activate, contact adobe support for an activation count reset. contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

D

Dolphin2014Author

Participant

Thank you so much for your reply. I DID contact Adobe via chat and telephone prior to posting my question on the forum. I was told by both sources to post on the forum as the product is no longer supported!! I am flummoxed...!

Ned Murphy

Legend

If you ask chat for any more than them to reset your activations they will tell you they cannot help you. They are the only ones however that have the ability to reset your activation count and will do it as long as you don't ask for more. Phone support will likely tell you they cannot help anyways.

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