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CS4 Licence Numbers not w
CS4 Licence Numbers not w
Participant
November 5, 2014
Question

How do I get CS4 Licence number update, when program not deactivated before system rebuild

  • November 5, 2014
  • 2 replies
  • 215 views

My laptop recently had to have a clean system rebuild, when I got it back i couldn't get the licence numbers to

    This topic has been closed for replies.

    2 replies

    CS4 Licence Numbers not w
    CS4 Licence Numbers not wAuthor
    Participant
    November 5, 2014

    I have a further update, I just received an email with a new licence number, sadly this still doesn't work! (And I feel the second agent should have told me that he was sending/initiating an email instead of just disappearing.

    Kartikay_Sharma
    Kartikay_Sharma
    Participating Frequently
    November 5, 2014

    I am so sorry for the trouble and inconvenience that this has caused. let me look into the matter and see if a call back can be arranged for you.

    Kartikay_Sharma
    Kartikay_Sharma
    Participating Frequently
    November 5, 2014

    If you are getting an error message saying that you have exceeded the maximum limit, my suggestion would be to connect with Our Chat support and they should be able to resolve the query for you.

    Contact Customer Care

    CS4 Licence Numbers not w
    CS4 Licence Numbers not wAuthor
    Participant
    November 5, 2014

    Hi Kartikay,

    Thank you for that, I need to feedback, as from your reply I deduce that you are an Adobe staffer.  I had two interactions earlier today with the chat line. The first interaction was terminated while I was still typing in Licence numbers so he/she could check product etc. So I got nothing from that it lasted about a minute.  My second interaction was going well my having asked the agent not to hang up while i was typing, after about ten minutes, he was just about to issue a new licence number, when a message came up saying chat was no longer available. I have been unable to connect with the chat line since it keeps saying I should quit the browser before starting the chat again, but the same message comes up even after doing this.  So I am well p....ed off with Adobe support at the moment. I still don't have a full working CS4 suite, although some parts are now working.

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