Answered
how do I get CS5 upgrade to recognize CS2 serial number
Copy of CS5 upgrade whether downloaded or off CD will not recognize the CS2 serial number as a good number -- how do I load this on a new computer
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should have said CS 5.5 Design Premium -- this was the upgrade that was purchased to upgrade the CS2 Premium suite. either way none of the serial numbers I have will allow me to load the CS 5.5 Design Premium Upgrade
Is there a way to do so?
Found the answer -- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html
Contact Adobe Support for unlocking
If you can't resolve the issue, an Adobe Support agent can help. Adobe Support uses a process called unlocking to bypass the Serial Number Upgrade screen.
Important: Adobe Support cannot unlock your serial number until they verify that you qualify for the upgrade. When you contact Adobe Support, be at your computer to complete the following upgrade verification workflow.
Click Chat Now, above, to contact an Adobe Support agent.
Do one of the following in the Serial Number Upgrade screen:
- Windows: Press Ctrl+Shift and then double-click.
- Mac OS: Press Command+Shift and then double-click.
Read the Challenge Code to the Adobe Support agent.
I was able to get the unlock code by chatting with an agent -- almost 2 hours but have the product CS5.5 Design Premium installed and it now shows as registered in my account. Thank you for your help
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