How *** do I get in contact w/ someone at Abobe?

Forum|Forum|12 years ago
January 21, 2014
1 reply
507 views

How *** do I get in contact w/ someone at Abobe? Their chat doesn't work, they promosed me a call back which never came, their customer service is now hidious. I'm a 10 year adobe customer and I wish there was another option for photoshop CC.

Update, I finally got a call back 2 hours late, was on the phone for over 42 minutes at which time I was told they didn't have the experice to answer my question and told me it would be another 3 to 4 hours for someone with the technical knowledge to call me which will be well after midnight. What a crock!! Abobe employess who monitor this community, what do you have to say? You have no problems taking my money every month. I'm mad ***!!

[Profanity removed... this is a family oriented forum... Moderator]
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Jeffrey_A_Wright

Community Manager

McBuck01 I am sorry that you have faced a frustrating experience contacting our support team. Do you have a case number from your previous contact which I can reference?

Y

Yuya71

Participant

I don't know what to do. I am at the brink of another breakdown and this is triggering my PTSD. I cannot get hold of a human as they put it as it keeps taking me to faq's and goes around and around in a circles. I am at breaking point.

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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