How do I get out paying the cancellation fee?

Forum|Forum|6 years ago
December 5, 2019
3 replies
2730 views

I have been paying for Adobe Creative Suites for over three years. Now they say I have to pay a cancellation fee? This isn't fair and I'm not getting anywhere. Can anyone help?

Correct answer John T Smith

If you did not close your account before the renewal date, your original contract remains in force... meaning a fee to cancel early

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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maxiem3110

Participant

Sad to see this thread. These cancellation fees are a scam, with the typical sugar coating of Adobes "professional" mannerisms.

kglad

Community Expert

@maxiem3110

why did you think your monthly cost was lower than the monthly subscription?

Nancy OShea

Community Expert

Nobody here can help you. Those are the terms you agreed to. You needed to cancel in the 12 month to avoid cancellation fees. HINT: You catch more flies with honey than you do with vinegar. If you're really really nice to the agent, maybe you can persuade them to waive a portion of your cancellation fees. It never hurts to ask.

Nancy O'Shea— Product User & Community Expert

John T Smith

Correct answer

Community Expert

If you did not close your account before the renewal date, your original contract remains in force... meaning a fee to cancel early

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

andrewz78245600Author

Participant

Yeah it's dawned on me that I've been screwed! I thought it only applied to the first year. Thanks for taking the time!

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