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March 22, 2016
Answered

How do I get Premiere and After Effects on to my new Mac book?

  • March 22, 2016
  • 1 reply
  • 185 views

I already have an account and a work station with the relevant apps installed. Trying to use creative cloud on a new MAC book I got for work. It lets me download the management app, but when I download premiere or after effects it only gives me the options of starting a thirty day trial or buying. My account is linked to a group license for my work, and on my first computer I already have access to these apps, no trial necessary. How do I get the apps I need on to my new MAC book?

The Mac book is a MacBook Pro with OS X Yosemite 10.10.4.

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Correct answer John T Smith

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 22, 2016

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html