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Participant
February 27, 2020
Question

how do i get to this homescreen?

  • February 27, 2020
  • 2 replies
  • 391 views

When I open the app in my laptop (Chromebook), I get to this homescreen (first attachment) and can't get to this actually useful homescreen (which I stumbled to online).  I'm not a sophisticated Adobe user and if I can't get to the "useful" homescreen I'll have to cancel my subscription.

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2 replies

Legend
February 27, 2020

The second screen does not show the Acrobat app. It is a web browser. Just go to the web page shown. Your Acrobat subscription will unlock some limited features, but Acrobat is a tool for Laptop and computer users. Chromebook is not. 

Participant
February 27, 2020

Well, that's interesting.  Then why do they have it in the Google Play store?

Nancy OShea
Community Expert
Community Expert
February 27, 2020

The Acrobat Reader mobile app is different from Acrobat Pro DC which only runs on Windows or Mac computers.  

https://acrobat.adobe.com/nz/en/mobile/acrobat-reader.html

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
February 27, 2020

Not very much of Adobe runs on a chromebook

Minimum System requirements for Cloud Programs... scroll down and check each program
-http://helpx.adobe.com/creative-cloud/system-requirements.html

 

If the program you want to use won't work on a chrome book you will need to cancel

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730