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Kortez3000
Participant
January 30, 2020
Question

How do I install Adobe Creative Suite 5.5 Web Premium I bought 7 yrs ago to my new PC?

  • January 30, 2020
  • 3 replies
  • 1288 views

So I have an old product I purchased from a bookstore in college. I used it for many years but then my old PC stopped working. I have new setup, and I still have my original Adobe Creative Suite 5.5 Web Premium BOX, with serial number and product code. It is important to note that my purchase WAS registered with Adobe; and it shows up as registered when I log in.

 

I have been trying to redownload this product as before. But every page keeps taking me back to this new Adobe Cloud page. I've downloaded said cloud application, but I still cannot find any method to download my old Adobe Creative Suite 5.5. It says under my plans that my product IS registered, but I always end up in the same Adobe Cloud page where it wants me to TRY or to BUY things. No, I do not want either, I want install my old, perhaps outdated, basic program that has been serving me WELL for half a decade.

 

Some user here asks a similar question about 3 YEARS AGO, everything matches up perfectly to my problem I am looking to resolve. They are given a response with links and downloads to every specific program they have bought in the past. BUT if you try to click on THOSE links TODAY well Adobe will STILL automatically take you to their cloud page. It seems it doesn't matter what your issues is, you will ask it...but be taken back to the Adobe Cloud page. All links lead you to Adobe Cloud...

 

I don't want to subscribe to anything. I paid a lot of money for this program. I don't care about any cloud system. I want to continue using Adobe CS5, I don't care if it's old. Can someone help me resolve this?

 

This topic has been closed for replies.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 30, 2020

For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

    T
    Test Screen Name
    Legend
    January 30, 2020

    That’s going to be a student version. From what I hear you can’t use the downloaded product with a student license, you must use your original disks. 

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    January 30, 2020

    Adobe has removed all downloads of older versions from the public web sites since May 2019.

     

    If you have CS 5.5 purchased from and registered with Adobe, please  check https://helpx.adobe.com/in/download-

    install/kb/downloaded-older-app.html  for info on how to download non-current Adobe programs. 

    Once you have download and if you're having trouble finding your file(s), https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html 

    If that fails AND you've (a) registered your software with Adobe or (b) can provide proof of purchase, using a browser that allows popups and cookies, contact Adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html 

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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