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A
Anonymous
May 26, 2016
Question

How do I re-download Creative Cloud after improperly deleting it?

  • May 26, 2016
  • 5 replies
  • 4652 views

I deleted everything with the word 'Adobe' in my computer (apps, files, installers and Creative Cloud itself) and now I cannot re-install the Creative Cloud desktop app on my Mac. I deleted everything by simply dragging from Finder into the Trash and then emptying trash (stupid, I know - I just wanted a quick fix and didn't bother looking to find the uninstaller apps: uninstaller apps that I dragged into the trash after already permanently deleting the everything else Adobe).

I'll add screenshots for where I get stuck, but what happens is I attempt to install and nothing happens. I have tried multiple times starting from the beginning and just re-double-clicking the installer and even restarting my MacBook and trying again from scratch - none of this makes a difference.


Please help. Please let me know how I can get round this quickly.

Thanks

I follow these instructions and double click

Clicking 'Open'

Typing in my password and clicking 'OK' - after this, nothing happens.

This topic has been closed for replies.

5 replies

C
Cheska35373711fh8b
Participant
February 10, 2024

I was able to fix this issue by searching my mac if I had any OLD Adobe Creative Cloud Installer I might have not deleted, and it turns out I did.. So I just tried "uninstalling" it again and when a prompt shows whether I'd like to continue or REPAIR, I clicked the latter. Worked like a charm!

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 10, 2024

for others, use the cc cleaner.

H
hlundgren
Participant
June 1, 2016

See my reply below.

A
Anonymous
May 30, 2016

Created a new account and downloaded with no issues.

Thanks for those that helped.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    May 30, 2016

    You are welcome

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    May 30, 2016

    Moving to Creative Cloud Download & Install​

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 26, 2016

    You did, of course, type in your COMPUTER password to prove to your Mac that you have permission?

    Sign out of your account... Uninstall... run the Cleaner...

    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

    -using the cleaner after uninstalling and before reinstalling is often needed

    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    -Restart your computer... Sign in to your account... Reinstall

    Download & Install instructions https://forums.adobe.com/thread/2003339 may help

    Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

    A
    Anonymous
    May 29, 2016

    Thanks for your reply, but this did not work.

    I have followed the steps of your reply multiple times and the same problem is occurring.

    Do you have any other suggestions?

    Thanks

    Govardhan.V
    Govardhan.V
    Participating Frequently
    May 30, 2016

    Please confirm whether you are using Mac password or not ?  If not , Enter you Mac password and check.

    If the prompt box doesn't accept Password,  create a new Administrator account  and try to install , Or instead of creating new Profile for one simple installation , it is Ideal to enable Root user account and then later if successful , you can disable it .

    Enabling and using the "root" user in OS X - Apple Support

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