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Participant
October 21, 2016
Answered

How do I re-installing Creative Suite 6 Design and Web Premium purchased through TechSoup Global and Connecting Up

  • October 21, 2016
  • 2 replies
  • 483 views

Hello,

Is anyone able to help please?.

My computer’s hard-drive was recently wiped accidentally [by an inexperienced computer technician ] and I have since lost my Adobe software that I purchased a number of years ago through the Adobe Donations Program [in partnership with TechSoup Global and Connecting Up]

I tried to follow the instructions in the original email I received but unfortunately “Adobe Design and Web Premium” is no longer in the available list.

Is there any way I can re-install it on my computer again [it’s the same computer].

I’ve checked through the frequently asked questions and was unable to find a solution or an actual contact that might be able to help.

I’m hoping someone might be able to assist me or put me in touch with someone who can.

I really hope that someone might be able to help me.

Thank you in advance

Angela

This topic has been closed for replies.
Correct answer kglad

you need your serial number and the installation file(s).

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

2 replies

Ned Murphy
Legend
October 22, 2016

Downloads are available thru the links below.  As far as whatever program this involved, I do not know if it applies for these downloads.  Normally you need to have retained the serial number from the original installation.

Download and Installation Help -

https://helpx.adobe.com/download-install.html

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.

Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

KokoshAuthor
Participant
October 25, 2016

Hi Ned,

I'm not sure how to link you into my reply to Kglad but I also wanted to thank for your reply last week.

I managed to get it all up and running again!!

Thank you Thank you Thank you!!!

Cheers

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 22, 2016

you need your serial number and the installation file(s).

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

KokoshAuthor
Participant
October 22, 2016

Thank you Kglad and Ned for your assistance.

I was only provided with a license key. Is this the same as a serial number?

Cheers

Angela

kglad
Community Expert
Community Expert
October 22, 2016

probably.  it should be 6 groups of 4 numbers (no letters).