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summertimeluv
summertimeluv
Participating Frequently
February 10, 2018
Answered

How Do I Reach Customer Support?

  • February 10, 2018
  • 3 replies
  • 1816 views

WHAT THE ????

I have been trying to contact the bloody customer support for an hour and it's making me turn around in circles!!!

CANT YOU NOT PROVIDE US WITH SIMPLE BUTTON TO A CHAT OF CUSTOMER SUPPORT!!!!!!
IS THAT ASKING FOR TOOOO MUCH FROM YOU!!!!!!!

 

I have a billing issue I need to talk to a HUMAN!!! NOW!!

    This topic has been closed for replies.
    Correct answer Colin Flashman

    These forums are (for the most part) run and administered by volunteers who use Adobe software - users like you.

    Nevertheless, we're here to help regardless. Does the following link help?

    Contact Customer Care

    3 replies

    R
    Rebecca23809227fpxu
    Participant
    March 30, 2022

    I wholeheartedly agree with you summertimeluv. It's ridiculous that a large company as ADOBE, can't maintain an email service but can maintain an online chat system and have you be linked or passed on to 4-5 people within that chat (pass the buck, I say). I spent 8 hours on a call and reached no solution to my problem and have to call tomorrow to see if they'll refund me charges that should have never been charged in the first place!! Abobe for a technical company get your ACT together!! 

    S
    Salty25070157vs4k
    Participating Frequently
    June 30, 2022

                 I am getting very sick of Adobe , that firm should be destroyed by word of much and boycott their services .  What kind of of outfit allows no way of contacting them . They have been charging me 73$ per month for about six months .,for an imaginary product i do not have . I feel violated and very much in awe , I never asked for a refund which i am entilted to . I just want them to stop chaging for a non exsistant product , meanng charging for a product i do not half . Do i have to get a lawyer to fix this /I m a senior and enjoy being on the computer and smart phonee , plus funds are tight these days . Ther is a duty to act fairly  and Adobe sits back and laughs at us idiots . They r worst then politicians . I am sick of Adobe andd will inform people by word of mouth not use thisproduct . Why is there a support group and Adobe does not allow customer service . 

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    July 2, 2022

    Billing problems can only be addressed by a direct CHAT with an Adobe employee-

    You must be on-line and Logged-in to your Adobe ID in this forum, allow cookies in your browser.

    The link- https://helpx.adobe.com/contact.html?rghtup=autoOpen

    opens to a Customer Care page, and a Chat message window should open automatically in the lower-right of screen.

    If you do not see the Chat window, then click on the Chat icon-

     

     

     

     

    Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
    summertimeluv
    summertimeluvAuthor
    Participating Frequently
    March 7, 2018

    THANKS A LOT!!!

    Finallyyyy could reach them thanks to you!!! <3

    Colin Flashman
    Community Expert
    Colin FlashmanCommunity ExpertCorrect answer
    Community Expert
    February 10, 2018

    These forums are (for the most part) run and administered by volunteers who use Adobe software - users like you.

    Nevertheless, we're here to help regardless. Does the following link help?

    Contact Customer Care

    If the answer wasn't in my post, perhaps it might be on my blog at colecandoo!
      summertimeluv
      summertimeluvAuthor
      Participating Frequently
      February 28, 2018

      Hi Colin

      This link is what i was talking about!

      These crazy people make me go around in FREAKING CIRCLES

      Look what i get!!

      1/ SO I CHOSE THE SOFTWARE I NEEDED ASSISTANCE IN

      2/ THEN I SELECTED EACH ONE OF THIS CATEGORIES ONE AT A TIME TO ACCESS TO THEIR HELP LINE!!!

      3/ THEY ALL BROUGHT ME TO ThIS PAGE

      4/ THEN THIS AND GIVING ME JUST ONE F**KING OPTION!!!!!!! AND MAKING ME GO AROUND IN CIRCLES

      Colin Flashman
      Community Expert
      Colin FlashmanCommunity Expert
      Community Expert
      February 28, 2018

      The original post said this was about billing, so once the link from my post is clicked, please do the following:

      1 - click on account issues

      2: choose the issue that is giving the grief:

      3: click the blue button at the bottom of the next window: show me my contact options:

      4: in the new window, either click chat or phone

      If the answer wasn't in my post, perhaps it might be on my blog at colecandoo!
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