How do I reinstall Photoshop CS6 on my new computer when, upon inputting my KEY I continually get the message "you are not connected to the internet"?

Question

I purchased a new computer. I reinstalled my Photoshop CS6 from a DVD but when I input the serial number I keep getting the message "you are not connected to the internet" even though I was. I "chatted" with Naveen on Customer Support and after 20+ minutes he told me to go to the following link and reinstall through it: http://www.adobe.com/sea/downloads/other-downloads.html

This lead to the exact same scenario only it took me over 2 hours to download CS6. I then contacted the "Support Portal online" to request additional help. That was 2 days ago and I have yet to be contacted and assisted with my problem. Any help or ideas out there?

presby1234 · Accepted Answer

1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.2)Copy the hosts file to Desktop and open the same with notepad. Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??Here's what's in the "hosts" file:127.0.0.1 localhost127.0.0.1 activate.adobe.com127.0.0.1 practivate.adobe.com127.0.0.1 ereg.adobe.com127.0.0.1 activate.wip3.adobe.com127.0.0.1 wip3.adobe.com127.0.0.1 3dns-3.adobe.com127.0.0.1 3dns-2.adobe.com127.0.0.1 adobe-dns.adobe.com127.0.0.1 adobe-dns-2.adobe.com127.0.0.1 adobe-dns-3.adobe.com127.0.0.1 ereg.wip3.adobe.com127.0.0.1 activate-sea.adobe.com127.0.0.1 wwis-dubc1-vip60.adobe.com127.0.0.1 activate-sjc0.adobe.com127.0.0.1 lm.licenses.adobe.com127.0.0.1 192.150.14.69127.0.0.1 192.150.18.101127.0.0.1 192.150.18.108127.0.0.1 192.150.22.40127.0.0.1 192.150.8.100127.0.0.1 192.150.8.118127.0.0.1 209-34-83-73.ood.opsource.net127.0.0.1 3dns-1.adobe.com127.0.0.1 3dns-4.adobe.com127.0.0.1 3dns.adobe.com127.0.0.1 activate-sea.adobe.com127.0.0.1 activate.wip.adobe.com127.0.0.1 activate.wip1.adobe.com127.0.0.1 activate.wip2.adobe.com127.0.0.1 activate.wip4.adobe.com127.0.0.1 adobe-dns-1.adobe.com127.0.0.1 adobe-dns-2.adobe.com127.0.0.1 adobe-dns-3.adobe.com127.0.0.1 adobe-dns-4.adobe.com127.0.0.1 adobe-dns.adobe.com127.0.0.1 adobe.activate.com127.0.0.1 adobeereg.com127.0.0.1 crl.verisign.net127.0.0.1 ereg.wip.adobe.com127.0.0.1 ereg.wip1.adobe.com127.0.0.1 ereg.wip2.adobe.com127.0.0.1 ereg.wip3.adobe.com127.0.0.1 ereg.wip4.adobe.com127.0.0.1 hl2rcv.adobe.com127.0.0.1 ood.opsource.net127.0.0.1 practivate.adobe.ipp127.0.0.1 practivate.adobe.newoa127.0.0.1 practivate.adobe.ntp127.0.0.1 tss-geotrust-crl.thawte.com127.0.0.1 wip.adobe.com127.0.0.1 wip1.adobe.com127.0.0.1 wip2.adobe.com127.0.0.1 wip3.adobe.com127.0.0.1 wip4.adobe.com

Govardhan.V · Answer

If you are using Windows computer , try below steps :

Please refer below and try with the steps mentioned in the link :

Re: I have successfully downloaded a second copy of Acrobat Pro DC to my PC. Clicking the icon gives Either your compute…

Note :

Optional step.

Copy the contents to Computer and start the installation process.,

Or you can also try to install using downloaded installer fie :

Download Creative Suite 6 applications

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