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J
joep81444534
Participant
November 14, 2018
Answered

How do I stop my monthly payment

  • November 14, 2018
  • 1 reply
  • 1087 views

I want to cancel my subscription and stop payment. The web site just gives me the run around

This topic has been closed for replies.
Correct answer Nancy OShea

https://forums.adobe.com/people/Test+Screen+Name  wrote

there is a generous 50% discount if you cancel early.

You mean a  penalty fee which is 50% of the remaining balance.

joep81444534​,

Online Chat is the best way to reach Adobe Customer Care. 

Contact Customer Care

1 reply

T
Test Screen Name
Legend
November 14, 2018

Did you take out an annual-paid-monthly plan, or a monthly plan?

If it is an annual plan, and you are not at the end of a year, you will need to contact Adobe to pay what you promised for the year; there is a generous 50% discount if you cancel early.

If it is a monthly plan you can cancel from your online account. Usually.

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
November 15, 2018

https://forums.adobe.com/people/Test+Screen+Name  wrote

there is a generous 50% discount if you cancel early.

You mean a  penalty fee which is 50% of the remaining balance.

joep81444534​,

Online Chat is the best way to reach Adobe Customer Care. 

Contact Customer Care

Nancy O'Shea— Product User & Community Expert
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