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birdpatch
Participant
February 19, 2016
Answered

how do i talk to adobe customer service?

need to transfer cs6 from my old mac desktop to my new computer and unblock cs6 on my laptop. would be very helpful to talk to someone at adobe.

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      Terri Stevens
      Terri StevensCorrect answer
      Legend
      February 19, 2016

      A slightly different link to the one you have been given

      Contact Customer Care

      Click on Chat at the bottom of the page. Slight warning-it can be very slow and some people have trouble getting it to work with Google Chrome.

      Terri

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      5 replies

      namhla_5805
      Participant
      October 31, 2024

      I want my money the one you deducted from my account without my permission 

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 31, 2024

      @namhla_5805 

       

      these are user forums.  you're not addressing adobe here.  there are 2 ways to contact adobe support; chat and twitter (now x):

      chat:
      if you have or want to purchase a subscription, use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 19, 2016

      IF Mac El Capitan read below

      CS6 and earlier programs have not been tested and will not be updated to run on Mac El Capitan

      -which means that you try to use CS6 and earlier at YOUR risk of having problems

      -you may get CS6 and earlier programs to install and run, or you may not (some do, some don't)

      -IF not, post details of any error messages and someone may be able to help (just not Adobe)

      That MAY be a false error message due to Mac El Capitan and OLD programs

      This information is a MUST DO to install old programs on Mac El Capitan

      -you may not get the same error message, but these are some links that MAY help with old programs

      -Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html may help

      Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 may help (also for other than CS5)

      -also a TEMPORARY security change https://forums.adobe.com/thread/2039319

      -http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x-0158095/

      -and more on gatekeeper https://support.apple.com/en-au/HT202491

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      birdpatchAuthor
      Participant
      February 19, 2016

      Finally got a "chat" person at Adobe and got Photoshop CS6 running again on my iMac w/ El Captian..Thanks

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        Terri Stevens
        Terri StevensCorrect answer
        Legend
        February 19, 2016

        A slightly different link to the one you have been given

        Contact Customer Care

        Click on Chat at the bottom of the page. Slight warning-it can be very slow and some people have trouble getting it to work with Google Chrome.

        Terri

        Translate
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