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blah14blah
Participant
May 3, 2013
Answered

How do I transfer Adobe Indesign 5.5 to my new computer?

  • May 3, 2013
  • 1 reply
  • 844 views

I have a new computer.  Indesign 5.5 is installed on my old computer.  I have serial numbers, etc., but do not know how to install the program on my new computer.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    You do not necessarily need to deal with deactivating the software on your old machine because you are allowed to have the software installed on two machines.  But it can be helpful to deactivate if you no longer plan to use that machine anymore so that you have a second activation available if you need one.

    As far as your serial number problem goes, you'll need to head to Adobe Support directly to resolve that.  I do not know if that involves the same chat service you called "Customer service".

    Here are some links to help make contact:

    http://www.adobe.com/support/chat/ivrchat.html

    http://www.adobe.com/support/download-install/supportinfo/

    1 reply

    Mylenium
    Mylenium
    Legend
    May 3, 2013

    Run Help --> Deactivate on the old machine, download the installer from here onto ther new machine:

    Direct Download Links for Adobe Software

    Then simply run it like you did the first time.

    Mylenium

    B
    blah14blahAuthor
    Participant
    May 3, 2013

    Thanks for the suggestion, but what is "deactivate?" Customer service chat

    walked me through the download process but never told me to "deactivate"

    first. What's the matter with these people? How about first things firs?

    I did the download but can't open it because my serial number is

    ineffective or inappropriate with no explanation as to what to do about it.

    I hate to spend my otherwise productive time in utter futility.

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    May 3, 2013

    You do not necessarily need to deal with deactivating the software on your old machine because you are allowed to have the software installed on two machines.  But it can be helpful to deactivate if you no longer plan to use that machine anymore so that you have a second activation available if you need one.

    As far as your serial number problem goes, you'll need to head to Adobe Support directly to resolve that.  I do not know if that involves the same chat service you called "Customer service".

    Here are some links to help make contact:

    http://www.adobe.com/support/chat/ivrchat.html

    http://www.adobe.com/support/download-install/supportinfo/

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